What is the program

  "Lean Your Services" ?

rectangular brown wooden table
rectangular brown wooden table

Specifically designed for companies willing to improve the overall efficiency of their customer services, the program "Lean Your Services" is planned to drive measurable improvements.

During 3 months, we will step by step analyze your processes and operations, train your teams on lean methodologies concepts, and implement new working methods. By applying Lean tools such as 5S, MUDA, Visual Management, Ishikawa, and SIPOC, we will identify areas for improvement and support you in resolving operational challenges.

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Phases of the program "Lean Your Services"

Process

Diagnostic phase.

Analyze phase.

03.

Action phase.

04.

Control phase.

We collaborate closely with your teams to gain a comprehensive understanding of your processes, organization, and operations. By combining your feedback with our observations, we can form an initial understanding of the overall functioning of your operations.

Using the data we've gathered, we will analyze and assess the overall efficiency of your services. In collaboration with your teams, we'll pinpoint key deviations within your processes and highlight areas for improvement. By the end of this phase, you'll have a clear picture of the challenges you're facing in your day to day operation.

Finally, we provide you comprehensive guidelines to help you effectively monitor and ensure the continued application of the changes you've made. These guidelines are designed to support your team in maintaining improvements over time and sustained operational efficiency.

We focus on prioritizing 'quick-win' actions that can deliver immediate improvements to your operations. Your teams take the lead in driving these changes, while we provide guidance to ensure successful implementation and ongoing enhancements within your services.